(UK) 120-659-8265 / (US) 855-652-0593 / (AU) 138-518-4398
"Start your free Trial today! - A complete solution for your Customer Support. The best in class Email HelpDesk Software and Skilled Customer Support Agents!"
Email HelpDesk Services
Fast, intelligent handling of large volumes of email designed to increase contact center productivity and scale easily with demand. We also handle your customers’ email helpdesk and web-form inquiries to ensure that the appropriate responses to emails are delivered quickly and with accuracy.
Therefor, a professional team will monitor and respond to all requests from your customers. We can still handle your email helpdesk when your regular business hours are over. We have certified email agents recruited and trained thoroughly and efficiently with the best communication skills and email writing so that they can assist you anytime of the day and ensure rapid, consistent, branded and accurate responses and emails to manage customer expectations.
Our Email HelpDesk Agents and Software, we will guarantee you:
- Fast email processing
- Excellent tracking incident
- Expanded capabilities to serve the customer
- Enhanced productivity
- Real-time email answering
- The Best Help & Support
We also have service plans to keep you covered and prices for any budget. For more information, you can always reach out to us through our Live-Chat or Toll Free Numbers and we will assist you through one of our live agents.
Some Of Our Email HelpDesk Features
In-House SMTP Servers
We have got best in class Email Server and Proxies. Ready to serve large volume of email helpdesk and attachments.
Custom Domains And DNS
We will build the domain of your choice and customize all required DNS entries.
Skilled Email Agents
We have thousands of highly skilled email HelpDesk Agents with years and hands on working experience and professional training. We are always hiring non stop.
We have over 20 Skilled Professionals that do nothing but training in our company. They have been doing this for decades. Assisted by the latest technology and tools.
Our Email HelpDesk comes with it's own Ticketing System. We can as well customize and build the ticketing system of your choice.
Intensive reporting through our software as well as our Skilled Employees will be provided daily and even hourly, no excuses.
Build and customize your Frequently Asked Questions and Answers and organize them into categories and sections.
Daily Scheduled Backup
We have a daily scheduled backup with high availability to make sure clients never lose valuable data. We can make it hourly if required.
Teams And Departments
Build Users, Teams, Departments and Groups on the fly and associate their required permissions as well as restrictions.
Custom Fields And Forms
Customize your Ticketing System and brand it. Add and provide a name to the Fields, Forms and Sections of your choice and retrieve these information anytime.
Secure Online Access
TLS Encrypted Sessions. Restriction can be based on username and password, IP Address, Subnet Mask or even through a VPN Connection.
All Email Client Support
All Email Clients are supported. A Web-Mail, Outlook, Thunderbird and pretty much anything that can be used.
VPN Extension To Office
You can even request VPN connection to our office and have a full encrypted tunnel between your email client and our email proxies.
Anti-Spam And Proxies
We got best in class Anti-Spam protection and SMTP-IMAP proxies filters. No direct connection is allowed or permitted.
HTML And Plain Text
HTML and Plain Text emails are fully supported without any restriction and can be configured through your email client or our web-mail.
Large Attachment Support
Large file attachment is supported and can be configured anytime upon your request.
About Our Email HelpDesk Software
BPO Call Center Philippines is an around the clock Email HelpDesk Software and Customer Support Services, it is what every business needs to stay competitive in today’s Technology. Serving the call center outsourcing needs of our clients, BPO Call Center Philippines has been successfully providing professional customer support services for decades.
Our experienced Customer Support Agents are managed by true professionals with high quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high quality Email HelpDesk Software and customer support services around the clock at low cost.
Take advantage of our Email HelpDesk software and learn firsthand how our professional customer support services will enhance your business. We understand the importance of a Email HelpDesk software solution that can be specifically adapted to your individual needs. For more information, you can always reach out to us through our Live-Chat or Toll Free Numbers and we will assist you through one of our live agents!
Service with a smile
To offload all types of business and organizations with our Business Process Outsourcing and Support Services, we will do it best and save them huge cost and efforts.