LiveChat HelpDesk

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LiveChat HelpDesk

LiveChat HelpDesk Services

Fast and on-demand LiveChat HelpDesk customer support, we will answer questions and give you the opportunity to immediately address your client's inquiries through Live-Chat by our professional agents. We will aid you in converting your online visitors into loyal customers.

Our LiveChat HelpDesk solution will bring success not only to your online customer service but also to your sales strategy. Chat has the highest satisfaction level of any other communication channel and by adopting to that technology early you will get the competitive advantage over your rivals.

Professional LiveChat HelpDesk customer support staffs are fully equipped to provide excellent service to close sales and will respond immediately to your online concerns and inquiries in the fastest and most accurate way. We always make sure that we deliver the best services that you need anytime of the day, 24/7. We will engage your customers and provide exceptional service with our live chat agents as the point of contact.

We also have service plans to keep you covered and prices for any budget. For more information, you can always reach out to us through our Live-Chat or Toll Free Numbers and we will assist you through one of our live agents.

Some Of Our LiveChat HelpDesk Features

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Customization & Branding

Customize your LiveChat HelpDesk the way you want it to look. Add your Company Logo and Branding name.

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Scripts

Clean and well written scripts to add to any location in your website for your Live-Chat.

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Skilled LiveChat Agents

Thousands of highly skilled LiveChat HelpDesk Agents with years and hands on working experience and professional training. We are always hiring non stop.

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Professional Trainers

Over 20 Skilled Professionals that do nothing but training in our company. They have been doing this for decades. Assisted by the latest technology and tools.

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File Transfer

A fast Secure File Transfer that can be enabled and disabled anytime. It's so secure that you can block certain file types.

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Canned Messages

It allows your Live-Chat agents to act fast since most inquiries are the same. Prepare an unlimited numbers of them and share them with users and groups.

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Geo-Location

The identification of the geographic location of the client or visitor via IP Address. It gives you a better understanding of your business and clients interests.

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Intensive Reporting

Real-time Data mining and excellent information of who visited what, direct or through search engine, how long did they spend and the like.

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Secure Online Access

TLS Encrypted Sessions. User banning, country blocking, Anti Flood Protection, Anti-Spam, Web Application Firewall and the like.

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Chat Forwarding

Forward the chat based on Priorities or form a 3 way chat. You have got full control on the actual routing of chats. You can even whisper to the agent or monitor the conversation without being noticed.

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Long Term Archival

Configure and have full control over how long you want your Live-Chat and Ticketing system to retain Data.

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Ticketing System

The Live-Chat Helpdesk comes with it's own Ticketing System. We can as well customize and build the ticketing system of your choice.

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Email Integration

Integrated Secure Group and Users Email Addresses. Upon chat completion, the Live-Chat can be emailed to you and the user. Used for Ticketing System as well.

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Robot Agent

You can configure a Robot with Canned Replies in non working hours. FAQs and detailed answers can be configured too.

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Unlimited Users

Build Users and Groups on the fly and associate their required permissions as well as restrictions.

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RBAC

Control your Users and Groups through our integrated Role Based Access Control on a Need To Know basis.

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Web Application Firewall

We always take a step further from our competition. We provide a Web Application Firewall to all our Web Servers with Intrusion Detection and Prevention System.

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Anything We Can Offer

Anything can be done and anything we offer as a service is yours for a stronger powerful and successful business. Customizing applications is where we shine best. Start your free trial today!

Contact Us

Give us a call to one of our Toll Free Numbers

(UK) 120-659-8265 / (US) 855-652-0593 / (AU) 138-518-4398

Chat with our 24/7 Online Agents

Click the Icon To Start Live-Chat

About Our LiveChat HelpDesk Software

BPO Call Center Philippines is an around the clock LiveChat HelpDesk Software and Customer Support Services, it is what every business needs to stay competitive in today’s Technology. Serving the call center outsourcing needs of our clients, BPO Call Center Philippines has been successfully providing professional customer support services for decades.

Our experienced Customer Support Agents are managed by true professionals with high quality standards. Our client base consists of a wide range of international companies that are specializing in various industries. It is our mission to provide high quality LiveChat HelpDesk Software and customer support services around the clock at low cost.

Take advantage of our LiveChat HelpDesk software offers and learn firsthand how our professional customer support services will enhance your business. We understand the importance of a LiveChat HelpDesk software solution that can be specifically adapted to your individual needs. For more information, you can always reach out to us through our Live-Chat or Toll Free Numbers and we will assist you through one of our live agents!

Service with a smile

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Call Us

(UK) 120-659-8265

(US) 855-652-0593

(AU) 138-518-4398

Our Mission

To offload all types of business and organizations with our Business Process Outsourcing and Support Services, we will do it best and save them huge cost and efforts.